• Which insurance providers do you accept? Are Medicaid or Medicare included?

We accept various insurance plans, including Blue Cross-Blue Shield (BCBS), United Healthcare, Aetna, Molina Marketplace, VA Community Care Network (CCN), Healthy Connections/Fee for Service Medicaid, and most Medicaid Managed Care Organizations (MCOs) such as Absolute Total Care, Select Health/First Choice, Healthy Blue, and Molina. For clients with out-of-network insurance, we offer self-pay options and can provide a superbill for reimbursement purposes. Please note, we do not accept any Medicare plans at this time

• What types of clients do your therapists work with?

Our team of over 20 therapists possesses diverse skills and specialties, enabling us to work with a wide range of clients. We offer expertise in addressing behavioral issues at home and school, depression, anxiety, trauma, trauma-focused cognitive behavioral therapy (TF-CBT), play therapy, Theraplay, Department of Social Services (DSS) involvement, foster care and adoptions, motivational interviewing, dialectical behavior therapy (DBT), eye movement desensitization and reprocessing (EMDR), Accelerated Resolution Therapy (ART), emotional and relational problems, couples therapy, family communication skills, self-esteem issues, sexually reactive behavior, grief, anger management, substance abuse, co-occurring disorders, and other mental health concerns.

• How soon can I schedule an appointment?

Appointment availability depends on both your schedule and that of our clinicians. We strive to accommodate clients as promptly as possible.

• What is the typical duration of an appointment?

Each session typically lasts between 50 to 60 minutes.

• Are appointments conducted in-person or via telehealth?

Appointments can be held at our physical location at 340 E Main Street or through telehealth services, depending on your preference.

• Whom should I contact in case of a mental health emergency?

In a crisis or emergency situation requiring immediate assistance, please contact one of the following resources:

• National Suicide Prevention Lifeline: 1-800-273-8255

• National Suicide Prevention Texting Service: Text HOME to 741741

• South Carolina Mobile Crisis Hotline: 833-364-2274

• The Trevor Project (LGBTQI Suicide Prevention Organization): 1-888-488-7386 or Text START to 678-678

• National Domestic Violence Support Line: 800-799-SAFE (7233)

• National Sexual Assault Crisis Hotline: 800-656-HOPE (4673)

• Call 911 or visit the nearest emergency room

• Do you have psychiatrists on staff or offer medication prescriptions?

Currently, we do not have licensed psychiatrists to prescribe medication. However, we can provide referrals to local psychiatrists. We recommend contacting Spartanburg Mental Health at (864) 585-0366 for further assistance.

• How do I reach your office, and where should I park?

Our address is 340 E Main St #102, Spartanburg, SC 29302, located inside the TD Bank building. You may park in the TD Bank parking garage on the first floor or in the lot behind the building. After parking, enter through the double doors; you'll see another set of double doors with the Healing Solutions name down the hall, leading directly to our lobby.

• What if my therapist and I aren't a good match?

With over 20 therapists on our team, we can help you find someone who better suits your needs. Please inform your current therapist or speak with our front desk staff during checkout to facilitate a change.

• How should I cancel an appointment, and what is your cancellation policy?

To cancel an appointment, please call our office at 864-707-2167. We request at least 24 hours' notice for cancellations. For any appointment canceled with less than 24 hours' notice or a no-show, an applicable fee will be charged.

• What are the costs associated with services?

We will verify your insurance benefits to determine any deductible and copay amounts. For the most current self-pay rates, please contact our office. We accept cash, checks, major credit cards, and HSA/FSA cards for payment.

Additionally, under the No Surprises Act, you have the right to receive a Good Faith Estimate explaining the expected costs of your medical care. Please see the information regarding that estimate below:

You also have the right to a Good Faith Estimate. Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For more information regarding the No Surprise Act and the Good Faith Estimate please visit https://www.cms.gov/nosurprises/consumers/understanding-costs-in-advance