FREquently Asked Questions
What insurance do you take? Do you accept Medicaid or Medicare?
We are happy to work with insurance companies. Our therapists are paneled with Blue Cross-Blue Shield (BCBS), United Healthcare, Aetna, Molina Marketplace, VA CCN, Healthy Connections/Fee for Service Medicaid, and most Medicaid MCO's (Absolute Total Care, Select Health/First Choice, Healthy Blue, and Molina). We also offer self-pay options; a superbill can be provided if your insurance is out of network. At this time, we do not accept any Medicare plans.
What type of people do you see?
Healing Solutions is made up of over 20 therapists who offer a range of diversity in skills, specialties, and expertise. We have therapists who specialize in the following areas: behavioral problems at home and school, depression, anxiety, trauma, TF-CBT, play therapy, theraplay, DSS involvement, foster care and adoptions, motivational interviewing, DBT, EMDR, Accelerated Resolution Therapy, emotional problems, relational problems, couples therapy, family communication skills, self-esteem issues, sexually reactive behavior, grief, anger management, substance abuse and co-occurring disorders, and other mental illnesses and counseling needs.
How soon can you see me?
This depends on your availability and the availability of our clinicians.
How long do appointments last?
All appointments are an average of 50-60 minutes in length.
Are all appointments held in your office?
No, appointments may be held in our physical location at 340 E Main Street or via telehealth.
Who do I contact in the event of a mental health emergency?
If you are in a crisis/emergency situation and need immediate support, please reach out to one of the following resources:
National Suicide Prevention Hotline 1-800-273-8255
National Suicide Prevention Texting Service: Text HOME to 741741
South Carolina Mobile Crisis Hotline: 833-364-2274
TREVOR Project (LGBTQI Suicide Prevention Organization): 1-888-488-7386, Text START to 678-678
National Domestic Violence Support Line: 800.799.SAFE (7233)
National Sexual Assault Crisis Hotline: 800.656.HOPE (4673)
Call 911 or go to your closest Emergency Room
Do you have psychiatrists or can you prescribe medication?
We currently do not have any licensed psychiatrists who can prescribe medication, however we have resources for local psychiatrists in the area. We recommend contacting Spartanburg Mental Health a call at (864) 585-0366.
How do I get there and where do I park?
Our address is 340 E Main St #102, Spartanburg, SC 29302. We are inside the TD Bank building. Feel free to park in the TD bank parking garage on the first floor or in the lot behind the building. After you park in the lot, please go through the double door entrance, You will see another set of double doors with the Healing Solutions name down the hall. This will lead you directly into our lobby.
If my therapist and I don’t mesh well, what do I do?
We have over 20 therapists at Healing Solutions, so if you and your therapist are not a good fit we can find someone on our team who will be the perfect fit for you. Just let your current therapist know or let one of our front desk ladies know during your check out.
What if I need to cancel?
You can give our office a call at 864-707-2167. We just request that you give us at least a 24 hour notice.
When should I arrive for my appointment?
Right now we are taking extra precautions to keep our clients and clinicians safe. We ask that you do not arrive more than 5 minutes before your appointment.
How much does it cost?
We will contact your insurance for your deductible and copay information. Please call our office for our most up to date self pay costs. We accept cash, check, major credit cards, and HSA/FSA cards for payment.
You also have the right to a Good Faith Estimate. Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For more information regarding the No Surprise Act and the Good Faith Estimate please visit https://www.cms.gov/nosurprises/consumers/understanding-costs-in-advance
